As our items are vintage, and we only have one of each product, the sale of each item abides by a strict first in first served policy. For this reason, items in your cart my become unavailable before you are able to proceed with the order.
Please keep this in mind when shopping- items are NOT reserved in your cart. This may mean that, to get in quick (especially on significant 'drop' days), you may need to purchase items before you complete your shop.
If you have made two seperate orders in one day, and you are entitled to free shipping, please contact us on Instagram so we can reimburse you accordingly.
Please contact us on Instagram with any queries, we are happy to guide you at any step!
Your 100% satisfaction is important to us. We offer returns for items that are not described accurately. If the description of a products is incongruent with the product that is received- we offer a 100% refund.
This includes inaccurate description of; condition, sizing and colour. To be eligible for a return, goods must be returned within 5 working days and accompanied by proof of purchase.
For return requests, please email email@example.com, or contact us on Instagram. Please include your order number, name and the reason for the return request.
If eligible, we will provide the customer with instructions regarding where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost package" situations.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
We cannot refund items if you have simply changed your mind. Feel free to resell your item on a resell platform such as TradeMe, Depop or Facebook Marketplace. Our prices are competitive, so this is a good way to get your money back and demonstrate sustainable fashion practises.
Each size is an estimation, based on modern sizing measures. This means that, the size we provide may not be consistent with the size displayed on the tag of the item. This is because vintage sizing can be very different to the sizing measures we are familiar with today.
We keep in mind that the desired fit for sweatshirts is on the baggier side. Therefore, our sizing reflects what size the item is 'best fit' for.
Sometimes it is difficult to capture the true colour of the item in a photograph. We will do our best to describe any obvious fading etc but please consider that the true colour of the item may slightly differ from what may be percieved via the photos. That is, items may be less/ more vibrant than expected. Please contact us on Instagram or via email if you have any queries about an item, we will do our best to help!
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